Want to cancel the online PLDT application however it was paid already

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Nag-apply kami ng PLDT Fiber Plan online via their website last Apr. 18. Nakareceive ng email na approved yung application and may account number na on Apr. 19 and was asked to pay for initial fee and nabayaran naman same day. Pumunta ng service center sa SM North on Apr. 22 to check ano na update dahil pag check namin sa PLDT Application Tracker sa website, di na namin makita yung application. Accdg sa mga andun, wala daw sila control sa installer/contractor and what they can do is to follow up. However, until now wala pa ding update. Nag-email na kami sa PLDT cust servc na naka-CC yung NTC pero wala pa reply as of now. Anyone na naka experience ng ganto na nakatira within Metro Manila? Ganto ba katagal talaga service nila? Parang gusto nalang namin mag-apply sa Globe instead kasi from my partner's experience, one day lang installed na yung Fiber internet nila. Aside from that, no lock-in period pa.

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