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Telus Digital Philippines develops competent, customer-focused leaders who lead change with empathy
As digital transformation continues to reshape industries, Telus Digital Philippines is leading the charge by driving innovation and evolving the way its team members work. By developing leaders who combine technical know-how with empathetic leadership, the company empowers its teams to adapt with intention and agility. This blend of skills turns complex challenges into strategic opportunities for long-term growth.
Telus Digital Philippines extends its mission beyond commercial transformation by actively leveraging technology to create positive societal impact. This commitment is reflected in meaningful contributions to digital accessibility, environmental sustainability, and community engagement. The company has enabled its teams to experiment, build, and integrate AI-driven solutions in a low-risk, supportive environment by navigating evolving technology and democratizing access to AI tools.
Telus Digital Philippines' approach to shaping the next generation of leaders
Telus Digital Philippines is committed to fostering a work environment that shapes competent leaders and effective team members who focus on supporting their customers as well as their colleagues by embracing technology and managing their self-development for continuous growth. The organization has implemented a structured competency framework that provides a solid foundation to help guide its training and talent development initiatives for current and aspiring leaders.
The company’s framework outlines essential competencies that guide every team member — focusing on delivering great customer experiences, supporting one another, embracing new technologies, and committing to ongoing personal growth. It encourages a mindset of curiosity, collaboration, and continuous improvement across the board.
For those in leadership roles, the framework highlights capabilities like decisive thinking, team development, stakeholder engagement, and leading through change. At Telus Digital Philippines, effective leaders are trusted decision-makers who cultivate strong teams, nurture key relationships, and guide their organizations through transformation with clarity and purpose.
Telus Digital Philippine’s approach to leadership development aligns with the company’s Culture Value Chain, demonstrating that a strong corporate culture and engaged employees are essential for driving innovation, enhancing customer satisfaction, and achieving strong financial results.
The company’s leadership development programs have been impactful for team members, which is shown through team feedback. A recent employee engagement survey at Telus Digital Philippines showcased an outstanding team engagement level of 91%. This high level of engagement was reflected across key dimensions, with notable scores such as 91% for career growth, development, and learning; 89% for innovation and experimentation; 94% for customer focus; 91% for leadership; and 94% for employer brand. These impressive results highlight strong employee satisfaction across multiple facets of their work experience.
The survey also highlighted employees' appreciation for supportive leadership and ample learning and career development opportunities. Employees said they value the autonomy to innovate and experiment, which nurtures a culture of creativity. Additionally, the comprehensive benefits and support provided by Telus Digital Philippines further contributes to a consistently positive employee experience.
“What sets our leadership approach apart is how we blend technical innovation with human-centered values. Seeing our teams achieve a 91% engagement score while successfully embracing AI and digital transformation validates our investment in developing leaders who can drive change with both competence and compassion. This isn't just about building better leaders – it's about creating an environment where every team member can thrive in the digital age," shares Anne Muñoz, Telus Digital Philippines Country Vice-President.
Empowering positive change through digital solutions
Telus Digital Philippines fosters a culture of continuous learning, enabling its workforce to adapt to the ever-evolving digital landscape. The company consistently demonstrates that technology can be a powerful catalyst for positive change when guided by a clear purpose and compassionate leadership.
Telus Digital Philippines continues to demonstrate innovation and flexibility in how it supports its teams. What began as a rapid pivot during the pandemic has since evolved into a long-term strategy that embraces hybrid and remote work as core elements of operations. By continually refining its systems and fostering cross-functional collaboration, the company empowers team members to choose work arrangements that maximize both productivity and well-being.
To successfully integrate technology across the organization, Telus Digital's leadership training emphasizes the practical application of artificial intelligence and other digital tools. Leaders are trained to leverage these technologies to enhance business outcomes, streamline operations, and improve customer service—all while upholding ethical integrity. In line with this, Telus Digital Philippines introduced a dedicated AI upskilling program to prepare its workforce for the future, recognizing the transformative power of the technology. This initiative has provided employees across all roles with the tools and knowledge needed to effectively leverage AI, helping to create a company-wide understanding and adoption of AI technologies.
Telus Digital Philippines’ dedication to cultivating future leaders who seamlessly blend technical expertise with empathy, customer-centricity, and heartfelt leadership is a testament to its thriving comprehensive approach. This approach ensures that their workforce remains well-prepared for future challenges while staying aligned with core values. By prioritizing technological proficiency and human connection, Telus Digital Philippines is committed to investing in a workforce equipped to navigate the complexities of the digital age.
Telus Digital Philippines sets a benchmark for competent, passionate, and innovative leadership. Their focus on holistic employee development positions them as a leader in shaping the future of work and reinforcing a standard for responsible and impactful leadership.
"When I started my leadership journey at Telus Digital Philippines, I was focused mainly on technical skills. Today, I'm a completely different leader. The company’s leadership development approach helped me find my authentic voice and showed me that being empathetic makes us more effective, not less. Personally, I've discovered that supporting my team's and my own growth while driving digital transformation and customer excellence isn't just about meeting targets – it's about creating meaningful connections and celebrating shared successes. This journey has made me a better leader, mentor, and person,” shares Camille Intal, Senior Team Leader from Telus Digital Philippines.
