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r/InternetPH
A subreddit dedicated for discussing virtually everything about the internet in the Philippines, including tips and tricks, as well as problem discussions regarding with the country's internet service providers.
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Around last month I contacted PLDT customer services about opt-out of their 1gb addon since it was a waste of money seeing how my internet never improved and proceed to fill out the opt-out link they sent and assured me that the extra 500 would be removed the next statement. Cut to now where the payment is still reflected on my monthly statement and when I contacted their customer service they gave me a different answer making me felt like I was lied to, thus I wanted to ask people here if this is grounds to file a complaint to the regional NTC regarding this or should I wait and see after I send the letter of cancelation if they actually removed the extra payment?
