Problem with a foodpanda rider

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Last night I ordered food sa foodpanda app. Bayad na yung food initially and nagtataka ako from 7:17pm na order ko, nag aadjust yung time order hanggang 9pm. Eh ang binayaran ko naman is yung standard delivery fee lang and usually ung orders ko from this restau umaabot lang ng less than 30mins bago madeliver. Tapos pag check ko, sobrang layo nung rider mismo sa restau kapag chinecheck ko yung app. Hello ako nang hello sa chat hoping for a reply from him. Kasi hindi ko macontact thru call or text. That time, walang indicated na name and phone number doon sa chat. Then after 1 hour of waiting, nagreply sya na nakatulog daw sya. 😅 I tried asking him if sana pwede pa ma-cancel. sabi nya, mag aabono raw sya. I asked him that kasi baka may iba pang way para macancel to at kasi gutom na gutom na ako kagabi. Gusto ko na makakain dahil dinner ko sana tong inorder kong food. Wala akong makausap na customer service during that situation.

Tapos ganito pa marereceive ko na reply from the rider. Ang bastos lang. Na parang ako pa yung may kasalanan na naghintay ako nang matagal sa order ko. Dineliver nya pa rin yung food at 2 hours+ akong naghintay overall. Tinitignan ko lang sya maigi nung dineliver nya at ayoko na maistress pa lalo once ideliver nya pa yung food. Wala naman syang sinabi sa personal. All talk lang talaga sa chat na yan. Kaya I decided to report it na lang sa foodpanda and i realized na wala rin palang kwenta customer service nila. Lahat foreign kakausap sayo at walang option na filipino man lang sana or nagtatagalog. I had to translate everything pa from the convo para lang maintindihan nung agent na kausap ko sa customer help yung nangyari.

Hay, will never order again from foodpanda. Their customer help sucks. Feel ko di papasok yung report ko from that rider kagabi. and di na rin ako magbabayad agad sa food. I did that because wala akong current cash and I got things to do rin so para less hassle, nagpadeliver na lang ako food.