Major websites, platforms down due to internet outage

Upgrade to High-Speed Internet for only ₱1499/month!

Enjoy up to 100 Mbps fiber broadband, perfect for browsing, streaming, and gaming.

Visit Suniway.ph to learn

October 20, 2025 | 5:37pm

MANILA, Philippines (Updated 6:43 p.m.) — Several major websites and applications were down on Monday, October 20, due to a widespread internet outage. Among those affected are Canva, Amazon and Zoom.

According to Downdetector, which tracks service disruptions across social media, web hosting platforms, gaming, and streaming services, users in the Philippines reported spikes in issues that began around 3 to 5 p.m.

Reports show that Amazon Web Services (AWS), a cloud computing platform that provides virtual servers, storage, databases, and networking for various sites, has been affected. Since AWS serves as the backend infrastructure for many popular websites and applications, the outage has caused disruptions across multiple platforms.

Some of the affected platforms include:

• Roblox
• Amazon Web Services
• Zoom
• Epic Games Store
• Fortnite
• Signal
• Snapchat
• Canva
• Perplexity
• PLDT
• Viber
• Gmail
• Reddit
• Google
• Valorant

In the United States, the widespread internet outage has impacted even more platforms, including Venmo, Prime Video, VRChat, Hulu, Disney+, AT&T, T-Mobile, Verizon, as well as news outlets like The New York Times and social media platforms such as Reddit.

These are just some of the websites and apps currently experiencing disruptions, with several still unavailable, though some have begun to recover.

What we know so far

In a statement, AWS said the "potential root cause for error rates" may be linked to a domain name system (DNS) issue affecting the DynamoDB API endpoint in US-EAST-1, a key AWS region in the eastern United States that hosts a large number of its cloud services. The problem, however, remains unclear. 

What is DynamoDB? DynamoDB is a "serverless" cloud-based database used by many websites and applications for fast response times, while an API endpoint is essentially the web address these services use to communicate with DynamoDB. US-EAST-1 is one of AWS's main server regions in the US, serving as a hub for multiple services globally.

Amazon said gaming applications largely use DynamoDB because of the optimized efficiency when traffic is high. It also functions as a content management service for streaming applications.  

AWS also confirmed that other global services and features relying on this endpoint experienced "increased error rates and latencies" starting around 3 p.m.

What Amazon is doing. By 6:30 p.m., AWS reported it has "fully mitigated" the underlying DNS issue, which means most affected services and operations are working normally, including those tied to US-EAST-1. Users should expect most requests to websites and applications to succeed soon, though AWS continues to work through a backlog of queued requests.

However, AWS reported that error rates and service issues continue to persist in the US-EAST-1 region.

"We continue to work toward full resolution," the statement read.