1 month ago
13
r/InternetPH
A subreddit dedicated for discussing virtually everything about the internet in the Philippines, including tips and tricks, as well as problem discussions regarding with the country's internet service providers.
Members
Online
In the past few days, I’ve been having trouble with my internet. For about a week or two, my internet speed has been capping at 100mbps, spiking to the top speed and then dropping back down to 100mbps. After several days and multiple repair tickets, I finally made a call. I didn’t go directly to option 1; I first selected option 2 for the billing department and requested a billing adjustment. After that, I asked to be transferred to the tech department to explain my issue. It turns out an automatic ticket wasn’t created, so my ticket was escalated to a level 2 technician. What they did was reconfigure their system, and after five hours of waiting, I received a call from PLDT asking if my speed was okay. Yes, it was finally fixed.
