1 month ago
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r/InternetPH
A subreddit dedicated for discussing virtually everything about the internet in the Philippines, including tips and tricks, as well as problem discussions regarding with the country's internet service providers.
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In the past few days, I’ve been having trouble with my internet. For about a week or two, my internet speed has been capping at 100mbps, spiking to the top speed and then dropping back down to 100mbps. After several days and multiple repair tickets, I finally made a call. I didn’t go directly to option 1; I first selected option 2 for the billing department and requested a billing adjustment. After that, I asked to be transferred to the tech department to explain my issue. It turns out an automatic ticket wasn’t created, so my ticket was escalated to a level 2 technician. What they did was reconfigure their system, and after five hours of waiting, I received a call from PLDT asking if my speed was okay. Yes, it was finally fixed.
