Converge modem Beyond Normal Parameters

1 month ago 22

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wifi was red LOS blinking then went ok, but no internet connection. messaged cs and they said that the “modem is online but beyond normal parameters” then a follow up message saying the “modem is offline due to a fiber issue”. What does this mean? i asked for a site visit and they said that they cannot give me an exact date when they’ll be able to.

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