6 days ago
4
A few days ago, my phone got stolen at Magallanes Station while i was on my way home from work. Andun lahat ng credentials ko including my login IDs for my work so i really needed to the SIM card numbers so nilakad ko immediately the next day yung requirements for SIM replacement. That very same day rin pumunta agad ako ng DITO and Globe Store to apply for SIM replacement and they all have the same requirements (affidavit of loss, proof of ownership and valid IDs) so madali lang yung process especially sa DITO which only took like 5 mins or less before i got approved. Since i still have the SIM bed madali lang yung process, may pina-sign lang na form sakin about why i needed a SIM replacement and yung other details ko. Sa Globe naman sobrang tagal, as in inabot ako ng 2-3 hours ata if I'm not mistaken pero understandable kase marami rin tao that time. When i was talking to the agent na she, asked for my details and hiningi yung valid IDs ko kase ayun lang din pwede ko maiprovide na proof of ownership since naitapon ko na yung SIM bed a month before nawala phone ko. The agent then told me na i need to avail a Postpaid plan for at least 3 months since nag-eerror daw sa system nila when they pull out my number/profile. Then i asked her if it's required for the SIM replacement and she said yes. Eh ako naman desperado na makuha agad sim replacement ko kase need ko maretrieve yung sensitive datas sa phone ko eh um-oo nalang with very little knowledge about postpaid plans. I asked a few details about the postpaid plan naman but the agent only answered what i asked and despite me telling her that i barely know how a Postpaid Plan works, di naman nya inexplain sakin nang maayos. She only said na need ko bayaran yung 599 pesos per month na bayad for the postpaid plan and may additional charges pa daw if sakaling maubos ko data allocation for every month and i decided to top up some data. Then ayun after that she also said na may utang daw ako sa Globe (emergency load) and yes aminado naman ako na nakalimutan ko magload ng regular load for almost a year since nasanay ako na sa GlobeOne ako nagreregister ng promo. Then aside from the upfront fee of 599 for the postpaid plan, sinabihan pa ko nung agent na loadan ko daw yung SIM number ko na yun para mabayaran ko yung utang na yon. Then ayun niloadan ko and after that nagproceed na kami sa payment nung plan and the fee for the SIM replacement (yung new sim lang worth 50 pesos). After i went home i searched at Google to find out more about how the Globe postpaid plan works. And to my surprise, it says hindi naman daw required yun for the sim replacement and yung need ko lang daw is to pay unpaid balances sa number na yun if i have one. The agent basically lied to me about the postpaid plan saying that it is required to avail that shit for at least 3 months even though ginagawa ko lang naman sa phone ko is magload ng data promos since may wifi naman kami at home so di ko rin need ng unli calls and text nila. Upon checking the requirements for cancelling/terminating the plan, it says there's a fee of 2000 pesos for pre-termination of your Postpaid Plan and on top of that may extra charges pang babayaran if you top up for extra data na labas dun sa data allocation per month.
Need some advice on what to do. I'm still recovering financially since i had to buy a new phone and I'm still a trainee at my workplace and ngayon may ganyan pa kong babayaran every month na di ko naman masyadong kailangan.
